Please keep in mind that al orders are handmade, we need +/- 2 work days before we can ship your order. 14k golden items take up to a week before they are ready for shipping. In some cases, during busy periods, production can take longer. We strongly advice to use our track and trace option for shipping. Please note that when chosen for shipping without track and trace, possible losses are for ones own account. Luna-Sol cannot be held accountable for the loss of envelopes without a track and trace. Within the Netherlands and Belgium we ship with Post NL. Outside of these countries we ship with DHL. If you need a piece before a specific date, please note this in your order. Every effort will be made to have your piece ready quickly as possible. As soon as the order is send, you'll receive an email containing your track & trace or "ready for pick-up" message. When chosen for pick-up, please contact us to schedule a pick-up.

RETURNS Wish to return an item? Please notify us a.s.a.p after recieving the product. You can send a WhatsApp message, or click on return in your track and trace email overview. The return must be recieved back in original packaging within 14 days after notification. Shipping is for one's own account. RETURN ADRESS Luna-Sol Argonautenstraat 50-2, 1076 KS Amsterdam DROP OFF Send us a whatsapp message, and let us know when you plan to drop-off the return. SHIPPED WITH TRACK & TRACE Go to your Track & Trace overview, link is in your email Click "Zending retour sturen" in lower right corner Give your reason Place the item(s) in the original shipping package. Close the package securely. Scan your QR code at a PostNL or DHL postal office SHIPPED WITH ENVELOPE Download the return form and fill it in. you cannot print a return form? No worries! Just make sure you enclose a note with the following details your mail: – Name – Order number – Reason of your return Place the item(s) and the completed return form in the original shipping package. Close the package securely. Send the package with a registered postal service to our adress, ​or drop it off in person. RETURN POLICY Please note that we are unable to be held liable for the loss of jewelry being returned. We recommend using a registered postal service to return goods and keeping a record of the tracking details. To make sure your return is processed correctly follow these steps:​ - The item(s) must be in original condition and cannot be worn or damaged - Shipped in original packaging - Refunds will be issued 24 after receiving, excluding original shipping cost. - Return shipping costs are for one's own account, easiest is to download the QR code in your Track & Trace overview. - If you wish to exchange, send us a message. We can settle the costs with your next order. - The item cannot be a custom made item. Luna-Sol will release the money, excluding shipping costs, back into your account within one workday after receiving your return. EXCHANCE Do you wish to change the item for another item? No problem! Just send us an email or Whatsapp message. You can choose to order the new item of choice at Luna-sol.nl. That way we'll transfer the money of your first order back into your account within 24 hours after receiving the item. Or we can send you a new invoice with only the addition costs. If you wish to change the item in person, please notify us before you are coming to our Atelier. CUSTOM MADE / REPAIRS Not satisfied with a custom made item? Never hesitate to contact us. As these items are made per order, they unfortunately are non-refundable. But we can always see what we can change to the design just so it fits your wishes.

If you wish to change or cancel your order please make sure to notify me within 3 hours by sending a Whatsapp message. When notifying me later than 3 hours, it is possible production has started or the order is already on its way to you. We will handle according to our return policy and all information stated in ‘Return or Exchange’ is applicable. Any extra costs made on shipping will not be covered or reimbursed by Luna-Sol. ​ Please keep in mind that al orders are handmade, we need +/- 3 work days before we can send you the order. 14k golden items take up to a week before they are ready for shipping. We strongly advice to ship with track and trace.

Occasionally, dependant on the country that you live in and the relevant import laws, other duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

As we hope this never happens, if you do receive a damaged package, or have fault occur, please contact us immediately via Whatsapp. Only then we can personally assist you and sort out your problem as quickly as possible.

Our solid gold pieces are made to order, and therefore, we offer a "Request Price" button. Prices depend on the daily gold price, so feel free to request a price, and we'll get back to you promptly!

Items like these ask for easy (and secure) payment methods. At this moment all items can be purchased safely via iDeal and Credit card.

Adress: Luna-Sol Argonautenstraat 50-2 1076KS Amsterdam Email: info@luna-sol.nl Phone/ Whatsapp: +31 (0)6 16 17 65 18

Due to the nature of work and the special techniques that are used, all of the items are entirely handmade and therefore there will always be some variations between pieces. Each item can vary slightly from the photograph or from its original draft previously made. If you have any special request regarding small details please let us know. If, for any reason, you are not happy with your order or it doesn’t match with your expectations, please notify us within 14 days of receiving your order and I would be more than happy to exchange it for you. CUSTOM MADE Not satisfied with a custom made piece?Never hasitate to tell us. As these items are made per order, these items unfortunately are non refundable. But we can allways see what we can change to the design just so it fits all your dreams and wishes.

Please note that your silver jewelry can get darker when worn. 925 sterling silver jewelry oxidizes naturally with air and humidity. You can clean the jewelry about once a month with a silver polishing cloth, this removes the oxidation and makes your jewelry shiny again. If you do not wear the jewelry, we advice you to keep it in a closed jewelry box or bag. If you need to clean the stones, you can use a baby toothbrush to come to the hard to reach places that collect dust. Never use toothpaste or cleaning solutions with chemicals. And uuhm, remember to close the drain if you sink. Rinse your jewelry in warm water, let it dry completely and buff with our polishing cloth. Avoid using tissues, because they might contain tiny wood particles that can scratch the silver surface.

All 14K gold plated items have a 3 micron layer of 14kt gold on sterling silver. This is the thickest possible layer a plater can plate. We strongly advice to not wear your piece during sleep, sports or showering. Especially watch out with perfume. The amount of its wear out depend on the way you treat the jewelry. When you are not wearing the jewelry it is best to keep it in a closed box. Please note that Luna-Sol gives no guaranty the golden layer will stay on forever. As the wear of depents on several factors (such the PH values of the skin and the way you treat the product) it is not measurable how long the plating will last. If ever a piece turns silver Luna-Sol can replace it with a new layer of 14k gold. Price differentiates per piece.​​ Just make an appointment on our services page and Mariene will let you know when you can expect your freshly plated piece back with you. Once we received the request, we'll check the possibilities + material costs and send a qoute within one work day. We'll email you the quote. If approved, we'll start production as soon as we receive your piece. You can drop this off in our Atelier in Amsterdam West or have it shipped.

The good thing about gold is that it is a very durable material, that can be recycled multiple times. We are very proud to announce that all of our 14K gold is recycled gold from previous designs. If it is properly taken care of, gold jewelry will keep its timeless luster, last a lifetime and remain a great investment piece for future generations. We do have some tips to maintain its beauty: about once a month clean your gold jewelry with some mild detergent and lukewarm water, using your fingers or a soft cloth. If you need to clean the stones, you can use a baby toothbrush to come to the hard to reach places that collect dust. Never use toothpaste or cleaning solutions with chemicals. And uuhm, remember to close the drain if you sink. Rinse your jewelry in warm water, let it dry completely and buff with our polishing cloth. Avoid using tissues, because they might contain tiny wood particles that can scratch gold’s surface.

Do you have a dream design in mind? Or would you like some adjustments to a piece you found in our webshop? Look no further, you are at the right adress! We are always happy to discuss personal design wishes. Small adjustments on products presented on the website are often easy adjustable. Prices will be calculated per request. Just send us a WhatsApp message and let us know what you have in mind so we can give you a price indication. Please include: - Material (14k gold, 925 sterling silver or gold plated silver) - Sort of jewelry / inspiration picture or idea - Your name and email adress Keep in mind that custom-made items can not be returned. Custom-made orders can take up to 5 days to produce before the are ready for shipping or pick-up. Repair and resizing is available and assessed per case. We produce silver, gold-plated and 14k golden pieces. Please make an appointment on our services page and request your repair. Sometimes we'll ask you to take a picture or drawing of the idea to check the possibilities. It is also an option to discuss this over a zoom call. Once we received the request, we'll check the possibilities + material costs and send a qoutation within one work day. We'll email you the quotation. If approved, we'll start production. Not satisfied with a custom-made piece? Never hesitate to contact us. As these items are made per order, they unfortunately are non refundable. But we can allways see what we can change to the design just so it fits all your dreams and wishes.

We give our customers a 6 month warrenty on all our items. Just email us, and let us know what is broken so we can find a way to fix the problem. All of the pieces made by Luna-Sol are fine and delicate and should be handled and worn with much care. The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended. Luna-Sol cannot be held liable for any losses of complete jewelry or parts of the jewelry like stones or charms. A loss is always based on multiple factors and cannot indicate the quality of the work or the way it has been made by Luna-Sol. Please note that we can not give any warrenty on our golden plating. As the wear of depents on several factors (such the PH values of the skin and the way you treat the product) it is not measurable how long the 3micron golden plating will last. Did your piece turn silver? No worries, we can replate your piece! Just make an appointment on our services page. ​

Want to check what gemstone fits your personal story? Read more about our birthstones on our gemstone page. Recently there has been a lot of news about the autenticity of gemstones. We are proud to say that all gemstones we use are certified with an ICA (international colored gemstones association) N or E quality mark. These are 2 of the highest possible codes out of 7 codes the ICA gives out. N=Natural untreated (except grinding) E=Improved for example by heating, which happens in about 90% of the corundums, or made clearer with colorless wax or oil. We cannot pinpoint the original source of each gemstone but we rely on our internationally well known wholesalers. For more info about the origin of our gemstones read our gemstone page.

Repair and resizing is available and assessed per case. - We only repair silver, gold-plated and 14k golden pieces - We only goldplate silver jewelry in 3 micron 14k yellow gold - We only melt solid 14k or 18k gold Even if these are from other brands then Luna-Sol. Just send your request per Whatsapp. And include the following: - the material of the piece - a picture of the item that should be repaired/ replated/ melted -a discription of what needs to be done - your name and your email adress Once we received the request, we'll check the possibilities + material costs and send a qoute within 24 hours. We'll send you the quote and payment link. When accepted by payment, we'll start production as soon as we receive your piece. You can drop this off in our Atelier in Amsterdam Zuid or have it shipped to our mailbox. For more info, please check our Services page

Please measure very carefully before making an order. If needed you can order the ring sizer in our webshop. You will be responsible for all postage & redelivery charges for resizing. If you are unsure about which size to order before purchasing, please contact Mariene for assistance. Should a purchased piece require resizing, please make an appointment on our services page for further instructions. A resizing fee will apply, this is quoted on a case by case basis depending on the piece. Once we received the request, we'll check the possibilities + material costs and send a qoutation within one work day. We'll email you the quote. If approved, we'll start production as soon as we receive your piece. You can drop this off in our Atelier or have it shipped.

Not sure about your ring size? We’ve got you covered! Order a ring sizer to measure your fingers for a perfect fit. We will send this ring sizer with a postal envelope within two working days. So, keep an eye on your mailbox! How do you know which ring size you have? Just make sure the small belt fits around your finger and you can move it on and off in that same size. Read the perimeter in the small magnifying glass and check your size. For example: the hand in the picture shows 50mm her size would be size 16.Want to double check your size? Measure the diameter of your ring or sizer with a ruler. This should be the same size in mm as your ring size. How do you know what ring size you have: circumfirance/ mm equals diamiter/ size 41mm equals size 13 43mm equals size 13.5 44mm equals size 14 46mm equals size 14.5 47mm equals size 15 49mm equals size 15.5 50mm equals size 16 52mm equals size 16.5 53mm equals size 17 55mm equals size 17.5 56mm equals size 18 58mm equals size 18.5 59mm equals size 19 61mm equals size 19.5 63mm equals size 20 65mm equals size 20.5 66mm equals size 21

Giving a giftcard Not able to choose? Or want to give a special gift and let your friend decide on the custom design? Just order a giftcard. We offer two options. You can choose to gift a digital giftcard per email or physical wrapped giftcard in your mailbox. Select your card of choice, fill in the amount (€10, €20, €50, €100, €200*) and ad a personal note. We'll send you an email or a shiny wrapped package for loved one. Have fun giving! Please note that these giftcards can only be used as www.luna-sol.nl. Using your giftcard Just fill in the promocode box while checking out. You can find this code in your giftcard mail, or on the back of your pink giftcard. Please note that any leftovers can not be used seperately. Is your leftover amount more then €5? Just send us a message and we'll send you a new giftcard code with the leftover amount. All of our giftcards are valid for 24 months. *You can combine physical cards, send us a message and we'll write down the total amount in one code. Want to use a promocode and a giftcard code at the same time? Unfortunately our system does not allow this yet. Just send us an email or a Whatsapp including your item, colour and size of choice. We'll then send you an invoice with the with a correct payment link.

Any information provided by you is protected. We fully appreciate and respect the importance of privacy on the internet and will not share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose un-subscribe in our newsletter emails.

Interested in wholesale pricing? Please contact Mariene via info@luna-sol.nl

If you have a valid discount code, you can fill this in while checking out. Please note that none of our discounts are applicable for our solid golden items, as 14k gold prices per gram are different every day. Please note that Luna-Sol never guarantees discount codes are applicable on the day of use. Each code is valid for a certain amount of days. Want to use a promocode and a giftcard at the same time? Unfortunately our system does not allow this yet. Just a WhatsApp message including your item, colour and size of choice. We'll then send you an invoice with the with a correct payment link.